Shipping & Returns
Free Shipping Everywhere
| Region | Carrier (Tracked) | Typical Transit* | Cost |
|---|---|---|---|
| USA & Canada | USPS / Canada Post | 5 – 8 business days | Free |
| UK & EU | Royal Mail / DPD (DDP) | 6 – 10 business days | Free |
| Australia & NZ | AusPost / NZ Post | 7 – 12 business days | Free |
| Asia | SF Express / ePacket | 6 – 10 business days | Free |
| Rest of World | Local postal partner | 8 – 15 business days | Free |
*Weekends & public holidays excluded.
Our shipping edge: same-day dispatch for orders placed before 14:00 PST, carbon-neutral logistics, tamper-evident packaging and end-to-end tracking.
Disclaimers: Estimated times may expand due to customs inspections, extreme weather, peak-season congestion, industrial action, health emergencies or other force-majeure events. Indirect or consequential losses arising from late delivery are not reimbursed.
14-Day “Change-of-Mind” Return Window
Return any eligible item within 14 calendar days of delivery for any reason.
Condition requirements
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Unused, unaltered, unwashed.
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In original pouch/box with all tags & inserts intact.
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Include order number or receipt.
Request a Return Merchandise Authorisation (RMA) at [email protected] before shipping the parcel back.
Non-Returnable Items & Reasons
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Personalized, engraved or custom-sized jewellery.
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Clearance items marked “Final Sale / Non-Returnable”.
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Pierced body jewellery (earrings, ear cuffs, belly bars) once the hygiene seal or poly-bag is opened—regulatory hygiene rules forbid restocking.
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Items showing wear, scratches, perfume or other usage traces.
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Returns sent without a valid RMA or outside the 14-day window.
Buyer-Paid Return Shipping
Return postage is the customer’s responsibility. Use a tracked & insured service—claims for lost uninsured parcels cannot be honoured.
Refund Route & Timing
| Checkout Method | Credited To | Store Processing | Provider / Bank Posting |
|---|---|---|---|
| Visa / MasterCard / AmEx | Same card | ≤ 3 business days | Funds normally appear < 14 days |
| PayPal | Same PayPal account | ≤ 3 business days | PayPal shows credit within 14 days; 30 days where local law mandates (e.g., Germany, France) |
| Apple Pay / Google Pay | Original funding card | ≤ 3 business days | Usually < 14 days |
| Klarna / Afterpay | BNPL account | ≤ 3 business days | Provider adjusts instalments |
Refunds always return to the original payment channel; rerouting is not possible.
Return Workflow (Step-by-Step)
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Email [email protected] within 14 days of delivery for an RMA.
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Pack securely in original packaging; write the RMA outside the parcel.
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Ship via tracked & insured courier; email us the tracking number.
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Inspection on arrival (1–2 business days).
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Refund issued per Section 5 and confirmation email sent.
Supported Payment Methods
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, UnionPay and most major debit/credit cards.
Supported Currencies
Checkout available in EUR,GBP,USD,etc. and additional major currencies. Your bank may apply its own conversion fee when paying in a non-native currency.
By purchasing you agree to the terms above. We may update this policy without prior notice; the version displayed at checkout governs your order.