Privacy Policy

• Contact Information : Name, email address, phone number, and shipping/billing addresses when you create an account, place an order, or contact our customer service.

• Transaction Data : Payment details (processed through secure third-party providers), purchase history, and product preferences.

• Account Information : Username and password for account creation, as well as any profile information you choose to update (e.g., preferences for new product alerts).

• Communication Data : Messages or inquiries you send to us via email, social media, or our website's contact forms.

• Usage Data : Technical information like IP address, browser type, device specifications, and pages visited on our website, collected through cookies, web beacons, or similar technologies. This helps us analyze traffic patterns and improve user experience.

• Location Data : General location derived from your IP address to tailor regional promotions or ensure shipping eligibility.

• Order Fulfillment : Processing purchases, arranging shipping, and providing order-related updates.

• Customer Support : Responding to inquiries, resolving issues, and providing product/service information.

• Personalization : Customizing your experience (e.g., recommending jewelry based on browsing history or purchase trends).

• Marketing : Sending promotional emails, newsletters, or special offers about our products, events, or partnerships (you may opt out of these communications at any time).

• Analytics : Analyzing data to improve our website, products, and marketing strategies.

• Legal Compliance : Ensuring adherence to applicable laws, regulations, and dispute resolution.

• Service Providers : Logistics companies for shipping, payment processors, and IT vendors assisting with website maintenance, data analysis, or customer support. These partners are contractually obligated to protect your data.

• Retail Partners : Authorized dealers and e-commerce platforms where our products are sold, to facilitate order processing and inventory management.

• Marketing Partners : For targeted advertising campaigns, subject to your consent where required by law.

• When required by law, court order, or government regulations (e.g., to comply with tax or anti-fraud obligations).

• To protect our rights, property, or safety, including enforcing our terms of service or preventing fraud.

• Access : Request a copy of the personal information we hold about you.

• Correction : Update or correct inaccurate personal data.

• Deletion : Request the deletion of your data, subject to legal or business retention requirements (e.g., order history for warranty claims).

• Opt-Out : Withdraw consent for marketing communications by using the "Unsubscribe" link in our emails or contacting our Privacy Team.

• Data Portability : Receive a copy of your data in a structured, machine-readable format and request transfer to another controller where technically feasible.

• Encrypting sensitive data (e.g., payment details) using industry-standard protocols (SSL/TLS).

• Restricting access to personal data to authorized employees and partners who need it to perform their roles.

• Regularly updating our security systems and conducting vulnerability assessments.

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

• Email: [email protected]

• Phone: +852 66018641

• Mail: UNIT 1507B, 15/F., EASTCORE, 398 KWUN TONG ROAD, KWUN TONG, HONG KONG